Frequently Asked Questions

To complete offers and games, simply click on "Games & Offers" in the menu, select your preferred game or offer, and follow the provided instructions.

If the offer description includes a "Do you need help?" section, follow the link provided there. If not, please contact our support team for assistance (you can do it here https://drumo.com/contact). Please note that some offers are provided by third-party partners. In such cases we are not able to investigate issues related to these offers, please contact the Offer Partner directly providing all the necessary information.

If you completed all Offer requirements and did not receive credit, please wait at least 24 hours before contacting support. Typically, we credit your account promptly upon confirmation of completed offers, which in some cases may take up to 48 hours unless otherwise specified in the offer description. The Offerwall is a collection of offers from our trusted partners. You can earn $ on Drumo by completing these offers, but their verification is not under our control. Please remember that we will accept only offer completions started and completed through the links available on Drumo. Most offers can be completed only once per person (make sure to read the Terms and Conditions of each offer). Also, you should not use any ad blocker or any other third-party software that may block our ability to track offer completion.

Follow these guidelines to ensure a smooth experience: -Read the Instructions: Some games or offers may have restrictions, such as being limited to certain operating systems or states. Always check the details. -Allow Tracking: To confirm your completion of a game or offer, tracking must be enabled. Denying tracking or using software like ad blockers or VPNs can interfere with this process and prevent you from receiving rewards. -Complete via Drumo: Always initiate and complete offers through Drumo by clicking the "complete offer" button. -One-Time Completion: Each game or offer can only be completed once. -Use Real Data: Ensure you provide accurate and real information when completing games or offers. -Don't Procrastinate: After clicking on the "complete offer" button, you have limited time to complete the goal. For single goals (e.g., "complete the registration"), complete them in one session. For multi-level offers (e.g., "reach level 5", "reach level 10"), you have a 30 days time window unless otherwise specified. Please note that you should use the same device and browser to start and complete the goal (e.g., if you start it on your iPhone, you should complete it on your iPhone).

No, unless stated differently in the offer, each offer an be completed only if it's the first time you are using this specific offer. Please be sure to complete it through the link available on Drumo. For example: if you find the offer "Download and open the app to earn $1", you are eligible to use this offer only if you have never used the Amazon app before and you clicked the link to that offer directly from Drumo.

You will receive credit once we get the confirmation of completion from our Partner. In most cases your reward will be granted on the same day but there may be some delays in crediting (which is normal). Please make sure to read the instructions carefully to make sure you've met all the requirements for completing an offer. You will receive an email notification from Drumo once we confirm your offer completion. If you haven't received credit for your completion within 24 hours, please contact the Offerwall Partner as we're unable to see your activity on a particular offer. For Torox (formerly OfferToro) Offerwall: - Click the green icon "My $" in the top right corner. - Choose "Missing credits". - After 24h from completing an offer, you should have access to a form, where you can report missing credits. Please follow the instructions and remember to upload a proof (screenshot from your device showing all the information needed). For Revenue Universe Offerwall: - Click on the user/person icon in the top right corner. - Choose "Contact Support". - You will gain access to a form, where you can report missing credits. Please follow the instructions and provide as much information as possible. For HangMyAds Offerwall: - Click on the "support" button on the bottom of the offerwall. - Choose the "contact" button next to the offer you completed. - You will be redirected to a form, where you can report missing credits. Please follow the instructions and provide as much information as possible. For Aye-T Studios Offerwall: - Click on the button in the top left corner of the offerwall. - Click on the offer in one of the tabs and go to support. - Complete the support form, please follow the instructions and provide as much information as possible. If you do not receive a resolution or you're having any other issues with the Offerwall, please contact our support. For AdGem Offerwall: -Open the AdGem offer wall and click on the menu icon: located in the top-left corner of the offer wall. -Tap on "Reward Status" menu item. -Choose the offer which you are requesting support for and tap "Request Support" – please note, offers which you have started may take up to 4 hours to appear in this list. Offers that were started over 30 days ago will not appear in this list, unless a conversion has occurred. -Fill in your email address, a description of the support you are requesting and tap on the "Submit" button. Please note that offers which were started less than 24 hours ago are not eligible for requesting support, since offers can take 24-48 hours to process. -A confirmation email will be sent to the email address you provided with instructions on submitting proof. -Please respond directly to the confirmation email and do not modify the subject line. If you modify the subject line of this email Adgem will not properly process your response. If you do not provide us evidence within 30 days, your request may be closed.